European Electronique is a dynamic and growing organisation, as such we are always looking for sales and technical professionals at all levels. We are actively recruiting sales staff, across various vertical sectors, to work in our offices in Eynsham.

Here at European Electronique we are always keen to hear from exceptional individuals who are looking to make a move to a highly reputable company.

If you believe that your experience and/or ability can truly make a difference at European Electronique, please send your CV in the strictest confidence to hr@euroele.com or contact our HR email address to find out what vacancies we may have.

ICT Technician

The Technician will contribute to the provision of customer focused, cost-effective IT support services, supporting students, teaching and administrative staff. The applicant will be responsible for maintaining effective service delivery standards and will provide hardware and software support to the IT department in order to ensure a high standard of service to students and staff.

Learn More

Summary:

The Technician will contribute to the provision of customer focused, cost-effective IT support services, supporting students, teaching and administrative staff. The applicant will be responsible for maintaining effective service delivery standards and will provide hardware and software support to the IT department in order to ensure a high standard of service to students and staff.

Applicants will have excellent interpersonal, communication and technical skills, together with the ability to work accurately under pressure and independently or as part of a team.

Key Responsibilities:

  • To provide a professional first line technical advisory and diagnostic support service to European Electronique customers within a Service Desk environment during the service window.
  • To provide a professional and effective first line remote network monitoring and management service to European Electronique customer environment.
  • To ensure that all reported technical issues are dealt with professionally and competently and that they are recorded on the Service Management System and are resolved within the customers Service Level Agreement.
  • To provide an effective communications interface between the school customers and the various groups within European Electronique.
  • Provide 1st line technical support and call logging services to the school.
  • To report and manage any incident that requires the services of a third-party organisation.
  • To monitor/manage call queues to ensure that support calls are being escalated and resolved within agreed SLA’s
  • To action any asset change in compliance with the Change Control Procedure
  • To complete additional ad hoc project work, as required
  • To assist the Network Manager by carrying out reasonable requests for additional duties as and when required.
  • To make recommendations on potential improvements to working practices and performance to improve service levels and customer satisfaction.
  • To contribute to EE’s solution library of fixes to common issues.
  • To keep the working area clean & tidy at all times
  • Ensure compliance with ISO & Health & Safety policies and procedures

Key Skills:

  • Good working knowledge of Microsoft Desktop Operating Systems and applications is essential.
  • Good working knowledge of Active Directory and Group Policy.
  • Good understanding of TCP/IP, DNS, DHCP and VLANs.
  • Experience of using a call management system and working to SLAs.
  • At least two years’ experience within the education sector.
  • Acceptable Enhanced DBS Disclosure including Barring Service check

Interpersonal and communications skills

  • Excellent verbal and written communication skills.
  • Pro-active approach to work.
  • Ability to communicate complex technical issues to non-technical staff and pupils.
  • Ability to communicate across wide range of ages, experience and abilities.
  • Excellent customer relations skills.
  • Ability and willingness to share knowledge across the team and with customers to aid learning and proficiency.
  • Be able to work, unsupervised, on own initiative.
  • Keep abreast of new developments in software and hardware.

Benefit package include:

  • Company Sick Pay Scheme
  • Holiday – 25 days per annum + BH
  • Pension
  • Life Assurance
  • Free Parking
  • Employee Wellbeing Scheme – EAP, Wisdom and MyMindpal
  • Bravo Benefits, including Cycle to Work Scheme & High Street Discount
  • Company Staff Entertainment Events

Guilsborough, Northamptonshire

Full-Time Permanent

ICT Technician

The Technician will contribute to the provision of customer focused, cost-effective IT support services, supporting students, teaching and administrative staff. The applicant will be responsible for maintaining effective service delivery standards and will provide hardware and software support to the IT department in order to ensure a high standard of service to students and staff.

Learn More

Summary:

The Technician will contribute to the provision of customer focused, cost-effective IT support services, supporting students, teaching and administrative staff. The applicant will be responsible for maintaining effective service delivery standards and will provide hardware and software support to the IT department in order to ensure a high standard of service to students and staff.

Applicants will have excellent interpersonal, communication and technical skills, together with the ability to work accurately under pressure and independently or as part of a team.

Key Responsibilities:

  • To provide a professional first line technical advisory and diagnostic support service to European Electronique customers within a Service Desk environment during the service window.
  • To provide a professional and effective first line remote network monitoring and management service to European Electronique customer environment.
  • To ensure that all reported technical issues are dealt with professionally and competently and that they are recorded on the Service Management System and are resolved within the customers Service Level Agreement.
  • To provide an effective communications interface between the school customers and the various groups within European Electronique.
  • Provide 1st line technical support and call logging services to the school.
  • To report and manage any incident that requires the services of a third-party organisation.
  • To monitor/manage call queues to ensure that support calls are being escalated and resolved within agreed SLA’s
  • To action any asset change in compliance with the Change Control Procedure
  • To complete additional ad hoc project work, as required
  • To assist the Network Manager by carrying out reasonable requests for additional duties as and when required.
  • To make recommendations on potential improvements to working practices and performance to improve service levels and customer satisfaction.
  • To contribute to EE’s solution library of fixes to common issues.
  • To keep the working area clean & tidy at all times
  • Ensure compliance with ISO & Health & Safety policies and procedures

Key Skills:

  • Good working knowledge of Microsoft Desktop Operating Systems and applications is essential.
  • Good working knowledge of Active Directory and Group Policy.
  • Good understanding of TCP/IP, DNS, DHCP and VLANs.
  • Experience of using a call management system and working to SLAs.
  • At least two years’ experience within the education sector.
  • Acceptable Enhanced DBS Disclosure including Barring Service check

Interpersonal and communications skills

  • Excellent verbal and written communication skills.
  • Pro-active approach to work.
  • Ability to communicate complex technical issues to non-technical staff and pupils.
  • Ability to communicate across wide range of ages, experience and abilities.
  • Excellent customer relations skills.
  • Ability and willingness to share knowledge across the team and with customers to aid learning and proficiency.
  • Be able to work, unsupervised, on own initiative.
  • Keep abreast of new developments in software and hardware.

Benefit package include:

  • Company Sick Pay Scheme
  • Holiday – 25 days per annum + BH
  • Pension
  • Life Assurance
  • Free Parking
  • Employee Wellbeing Scheme – EAP, Wisdom and MyMindpal
  • Bravo Benefits, including Cycle to Work Scheme & High Street Discount
  • Company Staff Entertainment Events

Northwood, London

Full-Time Permanent

ICT Technician

The Technician will contribute to the provision of customer focused, cost-effective IT support services, supporting students, teaching and administrative staff. The applicant will be responsible for maintaining effective service delivery standards and will provide hardware and software support to the IT department in order to ensure a high standard of service to students and staff.

Learn More

Summary:

The Technician will contribute to the provision of customer focused, cost-effective IT support services, supporting students, teaching and administrative staff. The applicant will be responsible for maintaining effective service delivery standards and will provide hardware and software support to the IT department in order to ensure a high standard of service to students and staff.

Applicants will have excellent interpersonal, communication and technical skills, together with the ability to work accurately under pressure and independently or as part of a team.

Key Responsibilities:

  • To provide a professional first line technical advisory and diagnostic support service to European Electronique customers within a Service Desk environment during the service window.
  • To provide a professional and effective first line remote network monitoring and management service to European Electronique customer environment.
  • To ensure that all reported technical issues are dealt with professionally and competently and that they are recorded on the Service Management System and are resolved within the customers Service Level Agreement.
  • To provide an effective communications interface between the school customers and the various groups within European Electronique.
  • Provide 1st line technical support and call logging services to the school.
  • To report and manage any incident that requires the services of a third-party organisation.
  • To monitor/manage call queues to ensure that support calls are being escalated and resolved within agreed SLA’s
  • To action any asset change in compliance with the Change Control Procedure
  • To complete additional ad hoc project work, as required
  • To assist the Network Manager by carrying out reasonable requests for additional duties as and when required.
  • To make recommendations on potential improvements to working practices and performance to improve service levels and customer satisfaction.
  • To contribute to EE’s solution library of fixes to common issues.
  • To keep the working area clean & tidy at all times
  • Ensure compliance with ISO & Health & Safety policies and procedures

Key Skills:

  • Good working knowledge of Microsoft Desktop Operating Systems and applications is essential.
  • Good working knowledge of Active Directory and Group Policy.
  • Good understanding of TCP/IP, DNS, DHCP and VLANs.
  • Experience of using a call management system and working to SLAs.
  • At least two years’ experience within the education sector.
  • Acceptable Enhanced DBS Disclosure including Barring Service check

Interpersonal and communications skills

  • Excellent verbal and written communication skills.
  • Pro-active approach to work.
  • Ability to communicate complex technical issues to non-technical staff and pupils.
  • Ability to communicate across wide range of ages, experience and abilities.
  • Excellent customer relations skills.
  • Ability and willingness to share knowledge across the team and with customers to aid learning and proficiency.
  • Be able to work, unsupervised, on own initiative.
  • Keep abreast of new developments in software and hardware.

Benefit package include:

  • Company Sick Pay Scheme
  • Holiday – 25 days per annum + BH
  • Pension
  • Life Assurance
  • Free Parking
  • Employee Wellbeing Scheme – EAP, Wisdom and MyMindpal
  • Bravo Benefits, including Cycle to Work Scheme & High Street Discount
  • Company Staff Entertainment Events

Bicester, UK

Full-Time Permanent

Testimonials

Hard work is always rewarded, never a dull moment, you are kept busy and active, lots of training opportunities.

Excellent opportunities to grow and realise full potential in a supportive and proactive culture. I found it a breath of fresh air when I joined that I could see lots of different opportunities to take my career in whatever direction I wanted with some hard work and commitment.

European Electronique Ltd (EEL) is an Equal Opportunities employer. EEL does not discriminate on the basis of gender, race, religion, age, disability, ethnic origin, or sexual orientation. All applications for employment are assessed against the capabilities and competencies required for the role available. All Technical positions and specific Sales Roles are open to DBS checks and include Enhanced Level checks for Engineers and Project Managers, in accordance with the DBS Code of Practice.