European Electronique’s seamlessly delivered IT Managed Services provide peace of mind to organisations across many sectors, including education, other public sectors and commercial customers.
Our Managed Services ensures ‘always on’ IT, at a predetermined price, allowing you to pass the responsibility and workload of managing your IT and service delivery team to us, leaving you free to focus on your day-to-day activities.
We provide you with trained professionals, whether permanently dedicated to your organisation or for prescheduled onsite visits. The service we offer ensures that you have the correct level of resource and that our staff have the relevant skills to do the job. No matter which managed service option you choose, you will benefit from the wealth of technical experience and expertise we have within our systems support and Professional Services teams.
Our highly qualified team of in-house experts hold certifications from the vendors we work with including Microsoft, HPE, Aruba, Fortinet, HP Inc, Lenovo and Dell amongst others and have expertise ranging from network infrastructure and wireless, high-end server and storage systems, Windows and Apple networking, through to collaboration platforms such as Microsoft Office 365.
Fully Managed Service
Our Fully Managed Services combine the advantages of having staff based within your organisation; – a familiar face available to provide desk-side support, with the reassurance of scalable, centrally delivered services, operating from our head office. These can include a central help desk, remote monitoring and management of core IT infrastructure, and technical escalation points to augment the on-site staff and assist with any complex issues. We undertake skills assessments, organise training and CPD and manage all HR related matters, ensuring compliance with current regulations. We also thoroughly understand TUPE having transferred staff from various public and private sectors to our company.
Our team can remotely or locally manage your infrastructure and equipment, adding to the resilience and security by keeping your infrastructure up to date with the latest security fixes and patches.
Operating to agreed Service Levels with targeted Key Performance Indicators, our Fully Managed Services transfer responsibility for as much of your IT infrastructure to EE as you choose, offering clear accountability and peace of mind to your organisation.
Remote Managed Service
For customers who do not require a permanent on-site IT service team, we can provide a Remote Managed Service. This service offers the features and benefits of our Fully Managed Service, without dedicated on-site staff. Our help desk provides support directly to users in the event of issues arising, either by offering simple advice on how to complete an action or by taking full remote control of the user’s machine to resolve a problem.
Where an issue cannot be resolved remotely, we arrange for an engineer to attend the site. Furthermore, we can also incorporate regularly scheduled, engineering visits as part of the service contract.
Hybrid Service Bundles
We pride ourselves on our flexibility and are happy to provide a tailored Managed Service for your individual requirements.
We can design a hybrid service to wrap around your existing team providing additional layers of service. For example, we could take responsibility for the core infrastructure within your establishment, while your own team manage end user support. Alternatively, we could deliver first line support directly to end users and escalate unresolved issues to your own team.
We can also provide a range of personnel solutions, such as a Network Manager to run a team of your own staff, qualified technicians at any level to augment your existing team, or specialists to work on an agreed term regularly throughout the contract period. These staff can either be managed locally or by our assigned Service Delivery Manager.
All our Managed Services are delivered to ITIL principles, ensuring that services achieve agreed Service Levels. We can provide a single point of contact, ITIL based help desk for users to log issues, while our Nestor monitoring tool, powered by SolarWinds N-central, continuously watches over your network systems.
Your Service Delivery Managers will oversee your service and really get to know you and your operation in detail, supporting the development of your IT strategy. The Service Delivery Manager manages the European Electronique on-site team, ensuring the service is delivered according to your priorities, and providing you with clear ownership of your service.